Refund policy

RETURNS & REFUNDS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused and unwashed, with any original packaging or labels included. You’ll also need the receipt or proof of purchase.

To start a return, contact us at hello@resusminus.com.

Returns must be sent to:

RESUS MINUS
Amfiaraou 120
Sepolia, Athens
10443
Greece

Please do not send items back before contacting us. Returns sent without first requesting a return may not be accepted.

If your return is accepted, we’ll send you instructions on how and where to send your package.

Unless the item is defective, damaged or incorrect, return shipping costs are the responsibility of the customer.

You can always contact us with any return questions at hello@resusminus.com.

DAMAGES AND ISSUES

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item.

Please include your order number and photographs of the item where relevant so we can evaluate the issue and make it right.

If the issue is confirmed to be our responsibility, RESUS MINUS will cover the applicable return or replacement shipping costs.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain items cannot be returned, including products that have been made according to your individual specifications or clearly personalised specifically for you.

Standard RESUS MINUS products are not considered personalised solely because they are produced or printed after an order is placed.

Items that have been worn, washed, altered, damaged after delivery or returned in a condition materially different from how they were received may not be eligible for a standard return, subject to your statutory rights.

Gift cards cannot be returned.

Please contact us at hello@resusminus.com if you have questions about a specific item.

EXCHANGES

The fastest way to get a different size, colour or product is to return the item you have.

Once the return has been accepted, you can place a separate order for the new item.

EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL

If your order is covered by European Union consumer law, you generally have the right to withdraw from your online purchase within 14 days of receiving the goods, without providing a reason, subject to the exceptions provided by applicable law.

The item must be returned in substantially the same condition in which it was received. You may inspect the product as you would reasonably be able to do in a physical store, but you may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

The statutory right of withdrawal does not apply where an applicable legal exception applies, including certain goods made according to the consumer’s specifications or clearly personalised.

This section does not limit any other mandatory consumer rights available under applicable law.

REFUNDS

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to appear, depending on your bank or payment provider.

If more than 15 business days have passed since we approved your refund, please contact us at hello@resusminus.com.

Original shipping costs are not refundable unless required by applicable law or unless the return is due to an error by RESUS MINUS.